Terms & Conditions
It is a condition of use of this web site & the purchase of its products and services, that the customer reads, understands and accepts, that they are legally bound by the terms and conditions listed hereafter. It is understood that Discountsheds.com.au may, at any time and without notice, change the terms, conditions and notices under which this Site is offered. The Discountsheds.com.au web site may contain information, notices and copyright information, that has been extracted from other technical or supplier sites. The terms and conditions of these sites, must be observed and followed. Information, including product pricing and availability, may be changed or updated without notice. Discountsheds.com.au reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Discountsheds.com.au believes that customer conduct violates applicable law or is harmful to the interests of Discountsheds.com.au. Discountsheds.com.au reserves the right, at our sole discretion, to refuse or cancel an order for any reason – including, but not limited to: Manufacturer’s limitations on quantities available for purchase Inaccuracies or errors in product or pricing information Issues identified as possible fraudulent payments tendered
Discountsheds.com.au makes a conscientious effort to display and describe its products and services on the site accurately, so that the customer can get a good idea of their design and use. Whilst every effort and due care is undertaken in providing complete & accurate product and transaction information (including but not limited to – product images, specifications, availability, packaging, handling, manufacturing and product quality assurance) errors and technical inaccuracies in or out of our direct control may occur. It is also to be understood that information regarding products and services offered on this site may be the sole responsibility of the manufacturer/supplier (as provider of the product information, the product itself, and its delivery) and are as such, covered by their warranties & policies.
Safe Shopping Promise
Security is a concern for many online shoppers, which is why we are committed to providing you a safe online shopping experience. Nothing is more important to us than making sure you are secure online. Online order payments are processed via our SSL (Secure Socket Layer) secure payment system. The SSL encrypts your order information and protects you against credit card fraud. Buy with confidence.
All prices shown in this web site are inclusive of the goods & services tax (GST). Amounts are in AUD$. Whilst every effort is made to ensure all prices shown on this site are accurate, pricing errors may occur in publication. If a pricing error occurs, during our verification process of your submitted order, the customer will be notified of the products correct price allowing the customer the opportunity to proceed or not to proceed with the order. We reserve the right to refuse or cancel any order where a pricing error has occurred. From time to time, product prices change due to supplier price changes or due to the commencement or cessation of promotions. Accordingly, we recommend that the customer re-check the item(s) price before ordering, especially where you identified a particular product & price more than twenty fours hours prior to ordering. Prices are subject to change without notice. We reserve the right at any time to modify or discontinue the product range or the product price without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product.
The price you pay for any chosen goods, is the price shown on the web site for the item(s) at the time the order is received by Discountsheds.com.au Whilst every effort is made to ensure the prices shown in this site are accurate, pricing errors may occur in publication. If such a pricing error eventuates, we will inform you of the products correct price and allow you to proceed or not to proceed with the order (without prejudice). Discountsheds.com.au reserves the right to refuse or cancel any order where a genuine pricing error has occurred. Receipt of your order does NOT constitute its acceptance. Orders received are reviewed and verified by Discountsheds.com.au, to ensure that what the customer understands they are ordering and what is being offered by Discountsheds.com.au (including but not limited to price, colour, and configuration), is identical. Upon verification and acceptance of the customers submitted order, a Tax Invoice/Receipt will be emailed to the customer. This Tax Invoice/Receipt will serve as acknowledgement and acceptance of the customers submitted order and the confirmation of the successful processing of their payment. The customer understands that all products offered on this site are subject to availability from the suppliers.
Payment can be made by direct deposit, cheque, money order, credit or debit card. Credit & Debit Cards accepted, are Visa and Mastercard. Credit and debit card payments, are processed after verification of the customers order, usually within twenty four (24) hours of Discountsheds.com.au receipt of the customer order (excluding public and other holidays).
Sizes, Measurements & Specifications
All measurements and specifications are provided by the relevant manufacturers. They are considered nominal & approximate. For accurate measurements required for laying concrete foundations or overall sizes including roof overhangs and door openings, refer to the manufacturers’ assembly instructions which are supplied with each product
Colour Representations & Product Images
Colours show are reproduced as accurately as possible. How they appear may vary due to settings & capacities of individual computer screens or printers. It is recommended that the customer check the chosen colours against an actual sample, which are available from product stockists or where applicable Bluescope® Steel. Images, schematics & other graphics shown against a particular product may vary to the actual item being described and offered. They should only be used as a guide illustrating configuration. Any accessories or other items that may appear in graphics or images, may be for marketing purposes only. Unless otherwise noted, they are not included or offered with the product.
Video Aids & Representations
Videos contained within this web site are general & informational only. They may not be specific, relevant, complete or appropriate to your product of interest. Videos shown are a guide only. The videos are indicative only and offer an abbreviated conceptual representation of some of the products or product ranges – features or assembly processes that may be required. The videos shown in each product page, may not be for the listed product & may not show the complete range of features or relevant/specific assembly process. It is recommended a risk assessment always be undertaken to identify a safe method before beginning the unpacking and handling of all products & their assembly process. At all times – consult, read, understand & follow the products assembly manual as provided by the manufacturer.
Freight & Shipping
Using the manufacturer’s national distribution networks, we can arrange dispatch of your selected product to either your doorstep or to a holding transportation depot, available for your pick up or for your own on-forwarding arrangements. All products are dispatched directly from the various manufacturers to the available destination chosen on your order, to allow for a speedy process. (A) Absco Sheds & Other Products Home Delivery – In the metropolitan areas of Sydney, Melbourne, Brisbane, Adelaide, & Perth, we offer a home delivery to your doorstep (during normal business hours – unless otherwise noted). (Metropolitan areas are defined as an address that lies within a 50 kilometer radius of the city’s GPO) A fee is charged for this service. This fee is shown in the product details screen of your selected item in the shopping cart. In Sydney & Melbourne, home deliveries are made by Mainfreight on the following days & times:- Tuesdays between 9am & 4pm and Saturdays between 8am & 12noon Should other times be required, the customer is at liberty to enter into their own personal arrangement with the carrier (Mainfreight), to have the goods delivered for additional charges. Please note in these instances, the freight cost of getting the goods to the metropolitan depots in Sydney & Melbourne for you to then make your own on-forwarding arrangements, is NIL (No Charge). If you are electing this option, please select Option B “Free Shipping To Depot” when ordering your product in the shopping cart. In Brisbane, Adelaide & Perth – home deliveries are made during normal business hours, Monday to Friday. The freight carrier will contact the customer prior to delivery. Please Note: In order for the manufacturers and their freight carrier agents to keep costs down, all home delivery costs for garden sheds & aviaries are now calculated and offered as ASSISTED DELIVERIES. That means that the customer must ensure an able bodied person is present to receive and assist the delivery driver with the unloading of their shed order. In addition, the property must be able to accommodate appropriate access for the freight carriers tailgate truck (in order to avoid the cost of attendance to the premises and not being able to complete the delivery). Failure to do so MAY incur additional delivery & handling fees. These additional fees may be levied by the manufacturer & their freight carrier agents, & charged to the customer by Discountsheds.com.au. These costs start but are not limited to $90 plus GST. All deliveries are to the front of the property only. Shipping To Depot – In all other areas (outside a 50 kilometer radius of the GPO in Sydney, Melbourne, Brisbane, Adelaide or Perth) delivery can be made to the closest nominated regional freight depot to your location. This service is provided FREE OF CHARGE . (Absco products only) The item(s) will then be available for your pick up from the freight depot, or you can make your own arrangements with the freight company to get it to your doorstep. The freight carrier will contact the customer when the goods are at the nominated depot & available for pick-up. Please note: the selected national freight depots are NOT warehousing facilities. As such they will not hold or store a received order for more than a couple of days. Once the customers order is received & processed, the depot will notify the customer of its availability for pick up. Please have your arrangements in place so that you are in a position to act & pick up your order (after notification) promptly. The depots may levy Storage Fees if a customer has not picked up the order within this time frame. These Storage Fees (if levied) will be passed through & charged to the customer. (B) Other Manufacturers Products Door to door delivery service is offered in select areas. These are specifically noted in the chosen items product detail screen & shopping cart section of this web site. How long do I have to wait to receive the ordered goods? Orders are dispatched by the manufacturers, promptly during the normal course of business. However there may be instances where delays may occur. Allow a minimum of 21 working days for delivery for garden shed products, or 30 working days for garages, carports or patios. Note – the actual delivery date may vary according to location and final destination. Most deliveries may be completed in substantially less time. Extended dispatch & delivery times may occur during the annual Christmas holiday period closures by the manufactures & freight companies. Check with our customer service team on specific anticipated dispatch & delivery times.
How Do I Track Down My Shipment? When your order’s payment is processed by Discountsheds.com.au, (usually by the next working day) you will be emailed a Tax Invoice/Receipt. Where your nominated delivery destination is a freight depot, the physical address & contact details of the freight depot to which the product(s) is to be delivered, will also be noted (for your records and action). Please do not contact the destination depot chasing up your order within the 21 working day delivery allowance. The destination depot may not have a record of your product until they receive it from the manufacturer. You will be contacted directly by the destination depot upon your products arrival, for your action. Where home delivery has been organised, the freight carrier will contact you directly, upon the items arrival at their depot in the destination city. At this point, arrangements will be made with you to deliver the item to your doorstep, as all deliveries must be signed for. If you have any questions regarding freight & shipping, or your order has not arrived within the 21 days, please do not hesitate to contact us on 1300 834 738 or email at firstname.lastname@example.org, with your order details, for our follow up.
Receipt Of Goods
Upon receipt of the delivered goods, the customer must inspect the item(s), to ensure that what they have received is what they have ordered. This can be accomplished by checking the product description (model, size, colour) on the packaging (as noted by the manufacturer) as well as identifying the item count (as noted by the manufacturer) e.g. Pack of 1 of 2 and 2 of 2 (2 Packs Received). Any discrepancies must be advised within thirty (30) days so that corrective measures can be undertaken on the customers behalf with the relevant manufacturer/supplier. Do NOT open any packaging before the above checks have been made to satisfy yourself that the product(s) delivered is/are the product(s) you ordered.
Part Shortages Or Damaged Goods
Once satisfied that the product(s) received are the products(s) ordered, it is imperative that the packaged contents are inspected by the customer to satisfy that the component parts are in sound condition & are complete. The customer must notify Discountsheds.com.au of any fault, damage or shortages of the goods & their component parts. Notification must take place within thirty (30) days of receipt of the goods, so that we may comply with the manufacturer’s policies & so that they can initiate corrective measures where required. The shortage or nature of the damage should be reported in as much detail as possible & where applicable, note part numbers. As part of the manufacture’s quality assurance programs, they also request details, information & clear & identifiable photos from the packaging stickers, &/or component parts. They require the production “Time & Date” stamp information from the packaging. Please note this information for each of the boxes. EG: 1 Large Main Box Pack Time & Date Stamp = 2nd March 201x / 10:30am + 1 Long Channel Set Box Pack Time & Date Stamp = 26th February 201x / 3.05pm. We reserve the right to decline any replacement request, should the damage have occurred during the customers’ transit of the goods, the customers’ self-assembly of the product, or the customers’ misuse.
Order Cancellations / Alterations, Or Returns
If an submitted customer order has been processed and confirmed by discountsheds.com.au & where the item(s) ordered has/have already been manufactured ready for dispatch, or is in the process of production or collation – by the manufacturer or distributor, the customer may be liable to a 25% restocking fee. This cost/impost is levied by the manufacturer (where the Trade Practices Act of Australia makes such allowance) & will be passed through to the customer. If a customers order has already been dispatched for delivery to the customer (by the manufacturer or distributor), additional return freight and handling charges, will also be charged by and passed through to the customer. Where a customer cancels or alters a processed and confirmed order, additional administrative service charges (up to $150.00) may be levied. The restocking fee, the product return freight costs, and any administrative service charge, will be deducted by discountsheds.com.au from the order /transaction value. Any refund shall be passed less/nett of the restocking fee & where applicable, the product return freight costs and administrative service charges. It is the responsibility of the customer to retain possession & take reasonable care of the goods (with undamaged packaging), until the goods are returned to the the manufacturer or their freight carrier/agent. Upon return, the manufacturer will make a determination if the product is found to be sound, complete & as described for sale. If the manufacturer accepts the return, they will subsequently advise discountsheds.com.au & issue discountsheds.com.au a return credit (nett of the product return freight charges & restocking fees). Discountsheds.com.au upon receipt of this manufacturers net credit , will within 30 days, process a refund reimbursement to the customer nett of (i) the manufacturer’s product return freight costs & the 25% restocking fee charges and deductions, as well as (ii) where applicable our administrative service fee.
Discountsheds.com.au will not profit from any manufacturers freight return fees or restocking fees. The cost will always equate to the outlay Discountsheds.com.au will expend. Promotions And Offers:
Promotions And Offers
Discountsheds.com.au may extend to our customers promotional offers made available by manufacturers, as they relate to their products. Where applicable, it is understood that these offers are made, administered, and issued by the manufacturers (or their promotional agents), not Discountsheds.com.au. It is also understood that it is the customers sole responsibility to make application to the relevant manufacturer or their promotional agent, (per the instructions contained in the offer) to redeem or claim the offer.
Links To Other Web Sites
This site may contain links to other Web sites so that you may learn more about the products available and other matters that we feel may be of interest to you. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Discountsheds.com.au of the site or any association with its operators. While we will make commercially reasonable efforts to ensure that these Web sites will meet your approval, we does not have control over, and are in no manner responsible or liable for, the availability and content of the websites to which this Discountsheds.com.au Web site is linked to. Discountsheds.com.au makes no representations whatsoever about any other site you may access through this web site. Any concerns regarding any product or service offered by a Web site to which this site is linked or the link itself, should be directed to the operator of that specific Web site and not Discountsheds.com.au.
Revision To Terms & Conditions We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Materials Not all products offered in this web site use Bluescope steel. Where applicable, it is noted in the “Additional Product Information” section in each selected items information page.
Trademarks Zinclaume® Classic Cream® Paperbark® Pale Eucalypt® Cottage Green® Woodland Grey® – are registered trademarks of Bluescope steel.